I purchased my Otter Defender about 8 months ago. I was very pleased with the feeling of quality except for the clip. It's made out of a hard plastic that broke on me twice. I was getting out of the car and it caught on something and just snapped apart. That happened twice. Then the rubber protective surround became very loose around the phone and eventually the rubber flap on the bottom started tearing on me.
All that said I give Otter the BEST Customer Service. A+ rating. I just had to take some pics of the product with the date I bought it along with my name, address and telephone number and email it to them. I was responded to almost immediately. They sent me a new plastic clip case, as a matter of fact they sent me two of them. Then several months down the road the rubber protecter just because to loose to use and I did the same thing and they sent me a new one. Wow! Great Job Otter.
You need to re-engineer your clip but otherwise I love the product. I to have dropped my iPhone several times and no problems. Never hurt my phone. This is why I gave it a "Good but bad too".
Pros: Durable, the plastic and rubber protector are great