I recently pruchased the defender case for my phone. After six months of use I snagged the case while in the holster on my belt on the seatbelt of my car. The holster broke, phone dropped to the parking lot. The case did it's job not a scratch on the case let alone the phone. I took the case back to were I purchased it I was told that I had a warranty but I had to call Otterbox. This is usually when you get the run a round. Not this time I went to the Otterbox website and the warranty process was amazing. Two photos and a form to fill out and within 12 hours I have an email letting me know a new holster is being shipped. I am now an Otterbox customer for all my electronic case needs. Thank you!