I got this to protect in case of dropping. I haven't had a problem with that but i do have a very bad problem with the sound. I had to take end piece off the unit so I could talk into it. (which do nothing now for water protection. I have to put it on speaker to hear while I'm talking in to the end of the phone. I had a problem earlier with the screen coming off and Otter Box sent me another one with no problem.